Your privacy matters. This policy explains what information we collect, how we use it, and how we keep it safe. By using our website or services, you agree to the practices described here.

1. Who we are

Gem Social Media is a social media management service operated by Nayeli Sanchez Flores, based in Playa del Carmen, Mexico.

We provide done-for-you social media management for coaches, speakers, and entrepreneurs.

For any privacy-related questions, contact us at: [email protected]

2. Information we collect

We collect information in the following ways:

Information you provide directly: such as your name, email address, business details, and any content you share with us during onboarding or in the course of our work together.

Payment information: processed securely through Stripe. We do not store your card details directly.

Communications: emails, messages, and other correspondence you send us.

Website usage data: such as pages visited, time spent, and device/browser information, collected through standard analytics tools.

3. How we use your information

We use the information we collect to:

Deliver and manage the social media services you have engaged us for

Communicate with you about your project, invoices, and account

Process payments and maintain billing records

Improve our services and website

Comply with our legal obligations, including tax requirements under Mexican law (SAT)

We do not sell, rent, or trade your personal information to third parties.

4. Access to your social media accounts

As part of delivering our services, clients may grant us access to their social media accounts (Instagram, LinkedIn, Facebook, TikTok, etc.). We access these accounts solely for the purpose of managing content on your behalf. We do not share login credentials with unauthorised third parties and take reasonable steps to secure all account access.

5. Third-party tools and processors

We use trusted third-party tools to operate our business. These may include:

Stripe: for payment processing

Google Workspace: for email and document management

Scheduling and social media tools: such as Rella or similar platforms

Canva, Edits and Capcut Pro or similar platforms: for content creation

Each of these providers has their own privacy policy. We encourage you to review them.

6. Data retention

We retain your personal data for as long as necessary to provide our services and meet our legal obligations. Client records are typically retained for a minimum of five years for tax and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your rights

Depending on your location, you may have rights including:

Access to the personal data we hold about you

Correction of inaccurate data

Deletion of your data (subject to legal requirements)

Objection to certain types of processing

To exercise any of these rights, please contact us at [email protected].

8. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International transfers

We work with clients internationally, including in Australia, Canada, and Europe. Your data may be processed or stored in countries outside your own. By engaging our services, you consent to such transfers.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Questions about privacy?

Reach out anytime at [email protected]. we're happy to help.