Last Updated: 25 November 2024
Welcome to Gem Social Media! These Terms and Conditions (“Terms”) govern your access to and use of our social media management services. By engaging our services, you agree to comply with these Terms. Please read them carefully before proceeding.
1. Services Overview
Gem Social Media provides social media management services, including but not limited to content creation, account management, strategy development, and performance reporting, tailored to meet your business needs.
2. Client Responsibilities
To ensure a successful partnership, you agree to:
- Provide timely access to any necessary account credentials, branding materials, and business information.
- Approve or provide feedback on content drafts within agreed-upon timeframes.
- Abide by platform-specific guidelines to avoid violations, such as copyright infringement or prohibited activities.
- Communicate clearly and promptly regarding any changes to your business needs or priorities.
3. Payment Terms
- Payment Schedule: All payments must be made in accordance with the agreed payment plan outlined in your service agreement.
- Late Payments: Late payments may result in service interruptions or late fees.
- Refund Policy: Due to the nature of our services, no refunds are provided once work has begun.
4. Intellectual Property
- All content created by Gem Social Media, including graphics, captions, and strategy documents, is the property of Gem Social Media until payment is received in full.
- Upon full payment, ownership of content transfers to the client, except for any stock images, templates, or third-party resources, which remain under their respective licenses.
5. Confidentiality
Gem Social Media will protect any sensitive information you provide and will not disclose it to third parties without your consent, except as required by law.
6. Performance Disclaimer
While we strive to achieve the best results possible, Gem Social Media cannot guarantee specific outcomes such as follower growth, engagement rates, or sales conversions. Social media success depends on multiple factors, including audience behavior and platform algorithms.
7. Termination Policy
- Either party may terminate the agreement with a 7-day written notice.
- Upon termination, Gem Social Media will provide all completed content and reports up to the termination date.
8. Limitation of Liability
Gem Social Media is not liable for any direct, indirect, or incidental damages resulting from:
- Platform outages or bans.
- Unauthorized access to client accounts due to compromised credentials.
- Client non-compliance with social media guidelines.
9. Amendments to Terms
Gem Social Media reserves the right to update these Terms at any time. Clients will be notified of significant changes via email or through a public announcement on our website. Continued use of our services after changes are made constitutes acceptance of the revised Terms.
10. Governing Law
These Terms and Conditions are governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved in the courts of [Your Jurisdiction].
11. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Email: hello@gemsocialmedia.com
By engaging Gem Social Media’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.